Terms & conditions

TERMS AND WARRANTY CONDITIONS:

RENTAL POLICIES AND PROCEDURES

  • Lessee must contact Babyology at the beginning of each month to renew the rental.
  • Lessee must notify Babyology of any address or phone number changes.

 

You are responsible for payment. 
If you fail to return the pump when you are finished using it, YOU will be responsible for all rental fees from that day until the date of return, as per signed rental agreement.  


 

RENTAL EQUIPMENT WARRANTY INFORMATION

  • Rental/Purchase DME Equipment
  • All rental pumps rented from Babyology have a manufacturer’s warranty. Babyology will notify all customers of the warranty coverage, and we will honor all warranties under applicable law. If at any time a RENTAL pump stops working, Babyology will replace it free of charge and send it back to the manufacturer.
  • Babyology will notify all customers of the warranty on any purchased DME equipment. Babyology will also provide an owner’s manual with warranty information where this manual is available. 





All purchase pumps purchased from Babyology are covered under manufacturers warranty. The warranty on the purchase pumps is one year on the pump mechanism and 90 days on all other parts from the date of purchase. 
The warranty is honored through the manufacturer NOT Babyology.       





RETURNS:
We accept returns on a limited basis as a service to our customers. 
All returns 
- must be accompanied by a receipt, 
- must meet the conditions outlined below, and 
- must have an Return Merchandise Authorization (RMA) obtained by salesinfo@babyology.com with your name, order number, item you would like to return, and reason for return. 
Packages received without an RMA will be refused and no credit will be given. 
Shipping costs are not refundable. 
If non-qualified products are returned to Babyology, they will not be refunded or returned.

NO RETURNS on clearance merchandise (which includes anything being sold for over 25% off), "While they last" items, items marked special order, breast pumps, scales, and other products specified below. 
If you use a code to discount any item it cannot be returned.

Bras and Clothing: Unless otherwise stated in the product description or indicated below, if clean, unwashed and unworn with tags attached and complete packaging, bras and clothing can be returned within 30 days of your invoice for a full refund. Clearance (which includes anything being sold for over 25% off), "While they last", and special order items are not returnable for any reason. 


Defective bras or clothing: All defective merchandise must be reported within 30 days. In most cases, we will give you information to directly contact the manufacturer to deal with the defective item. 
Swimsuits, hosiery and support belts (maternity or postpartum) are not returnable for any reason for hygienic reasons. 


Breast pumps: Breast pumps are NOT returnable for any reason for hygienic reasons. Breast pumps are personal use products and we want to be sure you are getting the best for your family. Unless we specifically state otherwise, all of our breast pumps are brand new, have the original manufacturer’s seal and are under full manufacturer’s warranty. 


Breastfeeding products (breast pumps, parts, special feeders, pads, bottles...): Unless otherwise stated in the product description, if unopened and in brand new condition, we will accept returns within 30 days of purchase. If non-qualified products are returned to Babyology, they will not be refunded or returned. Since breastfeeding products are personal items, we want to ensure all of our customers that the products are brand new. Unless we specifically state otherwise, all of our breast pumps are brand new, have the original manufacturer’s seal and are under full manufacturer’s warranty. All of our breastfeeding supplies are brand new.
Clearance (which includes anything being sold for over 25% off), "While the last" and items marked special order in the description are not returnable. 
Food is not returnable for any reason. 


Return method: We suggest returning your package to us insured, signature required. We are not responsible for damaged, lost or mis-delivered items. A refund will be issued to the same card on which the purchase was made within 3 business days of us receiving the item in acceptable condition with the proper RMA. If purchase was made using a gift certificate, a new gift certificate will be issued. 
If you have any questions about our shipping or return policies, we encourage you to email or call before you place your order.